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Guarantee

FSM is convinced both of the quality of its products as well as that of materials used. As a producer of exclusive leather furniture, we offer our customers a special service in the form of a comprehensive manufacturer warranty, which in part applies irrespective of the statutory warranty.

For new products produced, FSM makes a guarantee to purchasers for defects within the warranty period in design, fabrication, workmanship and materials in accordance with the following provisions:

  1. Warranty periods:
    On frames and upholstery: 3 years
    On operation and mechanism: 2 years
    On gas pressure springs: 2 years
    On leather covering: 3 years
    On fabric covering: 2 years

    Important: This manufacturer’s guarantee expressly applies in addition to and irrespective of any statutory and/or contractual warranty by the seller. It, will, however, be ruled out if the purchaser should make a claim vis-à-vis the seller for the same defect on the basis of a statutory or contractual warranty. The purchaser's warranty rights vis-à-vis the seller will therefore not be affected by this guarantee.
     
  2. Warranty claims should be lodged with and handled by the specialised dealer at which the furniture was purchased. The furniture must then be available for assessment of the warranty claim and for repair. Customers will have no claim on the basis of this manufacturer warranty to reimbursement of costs which have arisen to them in connection with asserting their warranty claims (such as telephone costs, postage costs, travel expenses, etc) unless it should be demonstrated that FSM has acted in breach of contract. 
     
  3. The warranty period begins on delivery by FSM of the FSM product to the client.
     
  4. This manufacturer warranty will only apply to FSM products, which the purchaser: uses according to instructions, operates and sets up correctly and takes proper care of. The specific FSM care instructions will be the standard for this. The following will be excluded from the manufacturer warranty: damage attributable to excessive use or misuse, damage due to accidents or force majeure, damage attributable to noncompliance with the FSM specifications in this Guarantee Certificate, improper use, deliberate destruction, damage caused by unauthorized modification or repair by third parties, damage caused by animals, damage occurring during transport or caused by dropping, soiling of any kind, damage to covering materials caused by sharp or pointed objects.

     
  5. The scope of FSM's guarantee obligations will comply with the following provisions:
    1. FSM provides a full warranty on all products with the aforementioned guarantees.
    2. If it is possible for an instance of damage to be repaired, then it will be carried out free of charge for the purchaser within the warranty periods.
    3. Should a repair not be possible or not be economically viable for FSM, then the object covered by the guarantee will be replaced, deducting a commensurate sum for use amounting to the natural depreciation of the product through the utilisation by its user. If replacement should also no longer be possible or not be economically viable for FSM, then FSM will replace the defective object covered by the guarantee with an FSM product that is as comparable and equal in value as possible.
    4. Guarantee work will be carried out in the ordinary course of business. FSM will make an effort to carry out guarantee work without delay.
    5. FSM alone will decide whether defective products will be repaired, replaced or substituted.
    6. No new guarantee period will begin upon a repair, replacement or substitution.
     
  6. Important: Leather is a natural product. Natural features or wrinkling created during the course of its use are therefore not defects or deficiencies in the quality of FSM leather under the terms of these manufacturer warranty conditions.
     
  7. The claims and entitlements enjoyed by purchasers arising from this manufacturer’s guarantee cannot be transferred without approval by FSM. 
     
  8. This guarantee is only effective if the purchase can be proven in the form of a receipt or invoice, indicating the seller, date of purchase, purchase price and, if possible, the confirmation number for the order or production number (which is located on the furniture in the form of a label. 
     
  9. This guarantee excludes:
    1. Defects in covering materials which do not come from the FSM collection.
    2. Damage attributable to utilization outside the sphere of the private home or to any external influence.
    3. Custom designs manufactured by customer request.
    4. Quality, suitability, durability or defects in covering materials provided by customers.
    5. Phenomena/phenomena that come with use which are typical for the merchandise.
    6. Peculiarities owing to the model/design.
    7. Wear resulting from excessive or improper utilisation.
  10. Wearing parts, such as joints, hinges, pullouts, zippers, electric motors, electric switches, springs, gas springs, foot rollers, coasters, sliding elements, rollers, flexible bearings, suspensions and mechanics will be replaced by FSM free of charge during the warranty periods cited above, and after these warranty periods lapse it will do so at the price of the spare part or repair.
     
  11. The guarantee will expire if customers or third parties make repairs or alterations to the object under guarantee without prior written approval by FSM.
     
  12. Under the terms of this guarantee, FSM will only assume costs directly arising from correcting defects in the object under guarantee in accordance with the foregoing provisions, but will not accept any liability for any consequential loss or damage, such as loss of use, unless such damage is caused deliberately by FSM or is due to gross negligence on the part of FSM or unless FSM makes itself compulsorily liable to the purchaser on account of negligent violation of its principle obligations arising under this contract of guarantee. This shall not affect the purchaser’s legal and/or contractual warranty rights vis-à-vis the seller.
     
  13. Should FSM reject a guarantee, the customer’s claims arising from this guarantee will become null and void within six months of receipt of FSM’s notification of rejection.